
ST
Converting s.r.l. seeks to sets itself apart in the flexo plate mounting
industry for the quality of the products provided and the reliability and
accuracy of its services.
For this purpose a Quality Management System has been established in
compliance with the requirements of the relevant UNI EN ISO 9001:2000
regulations. Its objectives include ensuring full customer satisfaction in
the short, medium and long term, as well as enhancing the Brand’s image,
guaranteeing the effectiveness and efficiency of company processes, and
boosting market penetration.
The position of Quality Assurance Manager is therefore fully operative and
directly accountable to the Chief Executive. Operating together with staff,
this figure shall possess the necessary authority and leeway to ensure
company ethics and core values are upheld, customers’ requirements are fully
understood and successfully applied, the Quality Management System is
adhered to and regularly updated. Moreover, the Q.A. Manager shall also be
responsible with identifying any problems in these specific areas, so as to
bring about their speedy and successful solution.
This activity mainly entails the following:
• Company staff’s duties and responsibilities must be outlined clearly; also,
staff must be adequately trained and constantly involved in the company’s
quality control efforts;
• The effectiveness and efficiency of the operative processes must be first
defined, and then carefully monitored. Such processes include all necessary
passages leading up to the manufacturing and dispatching of supplies, and
all supporting (management) processes, such as quality control, financial
and administrative management, resource planning, sales and procurement
activities, especially in relation to their compliance with the corporate
Quality Management system, with the specific UNI EN ISO requirements, and
with all relevant laws and regulations;
• Records must be compiled in accordance with this document; also mandatory
is the activation and control of the Quality Program, in which the
short-term (one or two-year) objectives are laid out, in relation to the
quality of goods and services provided by the Company, customer satisfaction,
and the progressive reduction or elimination of factors adversely affecting
the Company’s performance (delays, inefficiency, claims, etc).
The Chief Executive bears the responsibility of ensuring and supporting the
implementation of said policies, and of monitoring their successful
application throughout a series of scheduled and documented assessment
sessions. For this purpose he must ensure the adequate resources are made
available, also by raising awareness and promoting training among staff.
Finally, all staff is urged to contribute to the implementation of these
policies; each person within his/her field of competence should strive for
the precise application of the Quality Management System and for the
attainment of the set quality standards.
The Chief Executive